Founded in 1996 in Europe, Mediatel Data has expanded worldwide by providing solutions and platforms for Contact Centers on all continents.
With implementations in all activity areas, from banking, financial, health, insurance, and e-commerce systems to BPO, retail, automotive, telephony providers, etc., it has developed solutions dedicated to its clients for streamlining customer service, sales, telemarketing, debt activities collection, etc.
In recent years, the Mediatel engineering teams have expanded the range of services for the Contact Center, introducing the latest technologies based on Artificial Intelligence both in the flow of calls and in terms of non-voice interactions.
Thus, today, voice and chatbot solutions, automatic distribution processes based on AI, and analysis of the quality of interactions both in real-time and post-interaction are available in the Contact Center platform standard, offering a unique 360 Omnichannel Experience to both users and clients.
All modern channels are already available on the Mediatel platform so that customers can interact inclusively via video call, live chat, Facebook, WhatsApp, Zalo, Google Review, Twitter, etc.
Our commitment is to develop solutions according to our client’s needs, on the right channel, at the right time, and with the relevant information at the best price.