[business seminar HCMC] Customer Experience – The Future of Customer-Centric Business Strategies

Join us for a business event on May 9th “Customer Experience – The Future of Customer-Centric Business Strategies” organized by the CEEC in partnership with W Business Center and esteemed chambers: BeluxCham, CanCham DBAV, EuroCham and NordCham. We will explore the evolving landscape of customer experience (CX) and its pivotal role in shaping customer-centric business strategies. In today’s dynamic business environment, delivering exceptional customer experiences has become a cornerstone of success for organizations across industries.

Key Topics of Discussion Include:

• Understanding the importance of customer experience in driving business success: Explore how exceptional CX can lead to increased customer loyalty, advocacy, and revenue growth.
• Embracing digital transformation to enhance customer interactions: Learn how organizations are leveraging digital technologies such as AI, data analytics, and automation to deliver personalized and seamless customer experiences across multiple touchpoints.
• Overcoming challenges and seizing opportunities in the future of CX: Address common challenges facing organizations in their CX journey and identify emerging trends and opportunities that will shape the future of customer-centric business strategies.

Date: Thursday, May 9, 2024

Time: 9:00 AM – 11:00 AM

Venue: W Business Center Pasteur, 200 Pasteur, District 3, HCMC

(How to find the location: Event Space is ONLY in the Pasteur location. If you’re arriving by ride-hailing services such as Grab, Be, or Gojek, please use the keyword “𝐖 𝐁𝐮𝐬𝐢𝐧𝐞𝐬𝐬 𝐂𝐞𝐧𝐭𝐞𝐫 𝐏𝐚𝐬𝐭𝐞𝐮𝐫” to navigate to the address. Alternatively, if you are traveling independently, you can check the map here: https://lnkd.in/gNA2hSxv)

Participation fee: CEEC & WBC members – FOC, 150k – co-hosts, 300k – non-members

Registration link HERE

*Cancellation policy: cancellation needs to be done 24h before event. Failure to send a cancellation and absence at the event will result in a charge for attendance.

Join us for an invigorating morning filled with insightful discussions led by industry experts:

Amalia Goux, Management Consultant & CX Expert from AMG Consulting Vietnam

Jessica Le, CEO of Glints Vietnam

Michal Skalicky, Chief Customer Officer at Home Credit Vietnam

Tatiana Masalska, Chief Experience Officer from TGM Research

Don’t miss this opportunity to gain valuable insights from industry experts, network with like-minded professionals, and discover how to unlock the full potential of customer experience to drive business success.

Secure your spot now by registering through the registration link or QR code on the seminar flyer.