[Co-host] CX Leaders Roundtable

🎙️ Join Us for the CX Leaders Roundtable! Driving Impactful Customer Experiences

In an era where customer expectations constantly evolve, this exclusive CX Leader Roundtable brings together industry experts to explore the realities and opportunities of customer experience in Vietnam. Key discussions will delve into the core contributors to CX’s success across different industries, from customer service and technology to marketing and product innovation. Participants will also exchange perspectives on current CX trends, the role of AI in shaping customer interactions, and how to move beyond the AI hype to create meaningful, lasting experiences. Join us for an engaging session designed to inspire and share actionable insights for the future of CX in Vietnam.

📅 When: December 11, 2024

📍 Where: Galaxy Room, Sunwah Tower – Level 10, 115 Nguyễn Huệ, District 1, HCMC

⏰ Time: 10:00 AM – 12:00 PM

👉 Register now and reserve your spot: Registration link 

Agenda:

🔹 10:00 – 10:30 AM: Registration & Welcome

🔹 10:30 – 10:35 AM: Opening Remarks

🔹 10:35 – 10:55 AM: “Emotions, the heart of the customer experience”. – understanding how emotions explain customer experience’s impact on the bottom line by Tom DeWitt, XM Global

🔹 10:55 – 11:25 AM: – The current state of CX in Vietnam: moving beyond the noise of AI. Phuc Nguyen, KPMG sheds light on the local CX landscape.

🔹 11:25 – 11:55 AM: Interactive Roundtable lead by Amalia Goux

Discussion on:

• Key contributors to successful CX scores in your company.
• CX trends in Vietnam and the role of AI in your industry.

🔹 11:55 – 12:00 PM: Closing Remarks

 

Don’t miss this opportunity to engage with CX leaders, share insights, and learn actionable strategies to enhance your customer experience initiatives!